Importance of Softswitch in VoIP Business

Softswitch is integral to the VoIP Business. It plays an important part in VoIP call connection. Every VoIP Service provider has their softswitch which helps in smooth functioning of the VoIP business.


voip sofswitch


Softswitch usually referred to as switch, is the backbone of the VoIP industry. It is a software which handles IP-to-IP calls. In the VoIP industry, switches are in form of software. Softswitches are becoming more popular as the VoIP industry continues to grow. A major component of the VoIP technology, Softswitch also acts as VoIP server. Loading the software on the server enables it to virtually connect IP to IP calls. It has reduced the huge cost of hardware. The constant addition of functions and new features make it more attractive and user-friendly. The feature server is built into a switch. This provides all call-related features.


Types of a Softswitch

Softswitch is a combination of software and switchboard. There are 2 types of softswitches. Firstly, Class 5 softswitch, and Secondly Class 4 Softswitch.

  • A Class 5 softswitch caters to a small region. Usually, businesses and organizations use this kind of software. As the region is small, these softswitches can route calls within cities, organizations, states or small countries at max. This type of softswitch also caters to end users. Most of their clients include Call center services, Calling card platform, Business groups and others.
  • On the other hand, Class 4 softswitches are at a higher level as these handle the long distance calls, covering countries worldwide. They transit VoIP traffic between carriers and a large volume of VoIP calls. Some of its most important characteristics are protocol support and conversion, transcoding, calls per second rate, an average time of one call routing and number of concurrent calls.

At times class 5 Softswitch and class 4 Softswitch are put to work together. Class 4 routes the long distance calls to class 5. Class 5 remains connected to the IP phones and VoIP calling devices. It provides the VoIP calling service. This combination of softswitches are named as hybrid softswitches.


Benefits of Softswitch

The following are the benefits of a softswitch:

  • Choice of component and cost efficiency:

Being a software completely, softswitches have reduced the cost and maintenance charges of hardware. It is also more manageable than a hardware.

  • Billing panel:

One of the most important functions of the softswitch is the billing software. This software is incomparable in its accuracy. Call rates are customizable. Each user can get their own invoice. This system saves the trouble and time required for billing manually.

  • Additional security:

To make it safer an extra layer of security is introduced. The OTP key used to login every time gives it further protection from hackers.

  • Multi-functionality:

A VoIP softswitch serves multiple purposes. Routing, billing, reporting and monitoring are some of its functions.

  • Compatibility:

Softswitch as a software is adaptable to user requirements. For a start-up who requires a few function or a bigger company who have a bigger spread can use it with only the needed functionalities.

  • Customization:

VoIP softswitches are also available on a rental basis or total ownership. Owning a softswitch is usually opted by the bigger VoIP companies who have a large base of business. Small VoIP businessmen, on the other hand, go for the pay per month basis. Also, the wide range of the functions available in a softswitch gives the VoIP Service provider a chance to customize according to his needs by opting for only the necessary ones.


How to choose a softswitch?

There are many companies offering switches in the VoIP industry. One should choose a switch according to one’s requirements. Here we have cited two points which would help you in a further decision.

  • Reputed trusted company: In VoIP business, long established, trustworthy companies are always to be preferred over new and local one. An established company gives you the best product in terms of quality and price range.
  • User-friendly: Softswitches are known for their compatibility and flexibility. So user-friendly aspect is an important issue.
  • Ownership: In VoIP business, there are 2 types of ownership for a softswitch (excluding the bigger companies who develop it from the scratch).
    • First, buying a softswitch. In this type, it is bought completely and used by client accordingly.
    • Second, renting the softswitch. It implies to get an ownership on a per month rental basis. This is easier for small businessman and VoIP business start-ups who do not need a huge amount of cash to buy it. The support team looks after the maintenance, which adds as a benefit.


INAANI Hosted Service and Packages

A Premium recognition in the global VoIP Business, INAANI has over 10 years of experience. INAANI provides iTel Switch Premium recognitionPlus for its clients. It is available on monthly rental basis. The company offers switch in a package with desired brand name. INAANI has various packages for its Hosted VoIP Services. These packages are customizable according to client’s requirements.

The packages consist of following requirements for a VoIP business:

  1. iTel Switch Plus,
  2. iTel PC dialer,
  3. TP Dialer or iTel mobile dialer express
  4. Byte Saver (tunnelling software)

In short from the hosting package, you can get everything to start your VoIP business. The rates of the packages vary on the number of concurrent calls. To know more about the packages, visit INAANI’S website here.

Softswitches are undoubtedly important for a VoIP business. It has not only reduced the cost but also changed the world of traditional telecommunications.  For the small VoIP business entrepreneurs, this is a good prospect as the VoIP industry is in a state of continuous evolution.

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